Xtrument Support

Need a hand with Xtrument? Write to us at [email protected]. We read every message.

Before you write

It helps us help you faster if you include:

your device model and iOS version;
the Xtrument version (shown in Setup);
what you did, what you expected and what happened instead;
for anything related to Xtrument Pro, the Ref code shown on the Xtrument Pro page (Setup → Xtrument Pro). It lets us find your record without knowing who you are.

Your subscription

Xtrument Pro is a monthly subscription purchased through the App Store, so Apple handles billing, renewal and refunds. You can manage or cancel it in your App Store account settings; it renews unless you cancel at least 24 hours before the end of the current period. To request a refund, use Apple’s Report a Problem page. We cannot see or change your payment details.

Using Pro on another device

Pro runs on one iPhone or iPad at a time. To move it, open Setup → Xtrument Pro on the new device and follow the move option. Both devices need an internet connection; the old device is released first. If the old device is lost or broken, Pro moves automatically three days after that device last contacted our server.

Pro needs an internet connection at least once every three days. Without it, the app temporarily falls back to the Free features and Pro returns as soon as it reconnects.

Pro preview

You can try every Pro feature before subscribing. While a Pro option is on, the master volume fades out and back in every 30 to 60 seconds. Each device gets 30 minutes of preview per 24 hours. The preview needs an internet connection.

Privacy requests

Xtrument has no accounts, no analytics and no tracking. To access, correct or delete the small amount of data tied to your Pro subscription, email us with your Ref code. Details are in the Privacy Policy.